December 4, 2022


Delighting home maniacs

With USAA employees working from home, food service vendor to lay off 319 employees

With USAA employees working from home, food service vendor to lay off 319 employees

With USAA delaying employees’ return to its offices until at least the beginning of next year, its food service vendor is laying off 319 employees this month.

French company Sodexo said it won’t be providing services at five cafes, three Starbucks locations, The Grove and three company stores at USAA’s San Antonio headquarters until at least January 2021, depending on how many workers return.

“On-site service operation levels are based on the USAA campus population level of available customers on the site,” vice president of operations Mark Spinelli told the Texas Workforce Commission in a July 10 letter. “USAA’s decision to continue to work from home limits the operations that continue to operate.”

On USAA delays return of workers until at least next year after COVID-19 surge

Employees have been furloughed since March. The layoffs are expected to start July 30, according to a notice Sodexo gave under the Worker Adjustment and Retraining Notification Act.

The jobs that were eliminated were redacted in a copy of the letter the Texas Workforce Commission provided Thursday to the San Antonio Express-News.

Joe Vidales pulls a cart loaded with groceries and meals to load into an employee’s vehicle at USAA’s headquarters in March. USAA partnered with Sodexo to offer curbside meal and grocery pickup for employees at its campuses.

A spokesperson for Sodexo said about 20 employees might be retained.

“As we continue to navigate the uncertainties created by this crisis, Sodexo has had to make some very difficult decisions regarding workforce reductions,” the spokesperson said. “Sodexo is committed to continually working with our clients throughout this crisis to plan as efficient and safe return to work as possible. In the meantime, wherever possible we are temporarily reassigning staff to other Sodexo sites that remain open for service.”

With COVID-19 cases spiking in states where it operates, USAA said in June that most of its 35,000-person workforce would continue working from home through Dec. 31.

The insurance and financial services company had initially extended its work-from-home plan through Sept. 1. It has 19,000 employees in San Antonio.

On USAA offering curbside meals, grocery pickup for workers

“To help our employees stay safe and balance their personal lives, we made the decision to extend working from home through the end of the year,” USAA said in a statement Thursday. “We recognize decisions we are faced with as a result of the pandemic have an impact on our businesses, our employees and our communities.”

USAA partnered with Sodexo in March to offer curbside meal and grocery pickup at its campuses.

Employees can place daily weekday orders for same-day pickup of pre-made meals and staples such as milk and eggs. The meals are offered at half-price and grocery items are sold at USAA’s cost.

A USAA spokesperson said the company is still offering the program.

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